Privacy Policy

Who we are

Smith's Party Hire hires out party and event equipment from our store at 183 & 185 Leeuwpoort Street, Boksburg, 1459, Gauteng. In this policy "we", "us" and "our" mean Smith's Party Hire. You can contact us at info@smithspartyhire.co.za or 011 917 8353.

What information we collect

When you hire from us

• Your name, phone number, email address and physical or delivery address
• A copy of your ID document and a proof of residence (required before we release hire equipment – see our Documents Needed page)
• Your order details, event date and venue, and payment and deposit records

When you use our website

• The details you enter when you place an order, use Build Your Event or contact us
• Technical information such as your browser, device and the pages you visit, collected through cookies and analytics tools

When you contact us

• Messages you send us by email, WhatsApp, phone or social media

Why we use your information

• To process, confirm, deliver and collect your hire order
• To verify your identity and protect our equipment and deposits
• To communicate with you about your order, payment and deposit refund
• To keep the financial and tax records the law requires
• To improve our website and services
• To send you information about our products and specials only where you have agreed to receive it – you can opt out at any time

We only use your information for the purpose it was collected for, or for a purpose that is compatible with it.

Who we share it with

We do not sell your personal information. We only share it where needed to provide our service or where the law requires it, for example with:

• Our payment provider when you pay online
• Our website hosting, email and IT service providers
• Analytics and advertising tools that help us understand how our website is used
• Our professional advisors, insurers, or authorities when required by law

These parties are required to keep your information confidential and secure.

How long we keep it

We keep your information only for as long as we need it for the purposes above, or as long as the law requires (for example, financial and tax records). After that it is securely deleted or destroyed.

How we keep it safe

We take reasonable technical and organisational steps to protect your information against loss, misuse and unauthorised access – including secure website connections (SSL), restricted access to customer records, and secure storage of copies of documents.

Cookies

Our website uses cookies to keep your basket working, remember your preferences and understand how visitors use the site. You can block or delete cookies at any time in your browser settings. Some parts of the website, such as the basket and checkout, need cookies to work.

Your rights

Under POPIA you have the right to:

• Ask what personal information we hold about you and request a copy
• Ask us to correct or update your information
• Ask us to delete your information, where we are not required to keep it
• Object to us using your information, including for marketing
• Lodge a complaint with the Information Regulator

To make a request, email info@smithspartyhire.co.za. We may ask you to confirm your identity before we act on a request.

Contact & complaints

Questions about this policy or your personal information can be sent to our Information Officer at info@smithspartyhire.co.za, or by post or in person at 183 & 185 Leeuwpoort Street, Boksburg, 1459.

If you are not satisfied with how we handled your information, you may lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za · POPIAComplaints@inforegulator.org.za · enquiries@inforegulator.org.za · Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191.

We may update this policy from time to time. The latest version will always be on this page. Last updated: November 2026.